Privacy Policy

1. Who We Are

Relegance Living Holiday Homes (“Relegance Living,” “we,” “us,” or “our”) is a DET-licensed holiday home operator based in Downtown Dubai, UAE (DET Licence #1472593). We operate the website at releganceliving.com and provide short-term holiday home accommodation services.

Contact: info@releganceliving.com • WhatsApp: +971 55 745 7411

2. What Information We Collect

We collect information you provide directly when you:

• Contact us via WhatsApp, email, or social media to enquire about or book a stay
• Complete a booking (name, contact details, travel dates, number of guests, passport/ID details)
• Submit payment information (processed securely via a third-party gateway — we do not store card details)
• Communicate with us during or after your stay

We also collect basic analytics data (pages visited, device type, approximate location) automatically when you browse our website. This data is anonymised and used only to improve the site.

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Communicate with you before, during, and after your stay
• Comply with UAE legal requirements, including guest registration under DET regulations
• Improve our services and website
• Send occasional updates if you have opted in (you can unsubscribe at any time)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract performance — to fulfil your booking and provide accommodation services
• Legal obligation — guest registration as required by UAE DET regulations
• Legitimate interests — operating and improving our services
• Consent — for any optional marketing communications

5. Data Retention

We retain booking records for a minimum of 5 years as required by UAE tax and hospitality regulations. Communication records (WhatsApp, email) are retained for up to 2 years. You may request deletion of your data at any time, subject to our legal retention obligations.

6. Third-Party Services

We use the following third-party services that may process your data:

• WhatsApp (Meta Platforms) — primary communication channel
• Booking.com / Airbnb — when bookings are made via those platforms, their privacy policies also apply
• Payment gateway — card payments handled by a PCI-DSS compliant processor; we never see or store card details
• Google Analytics — anonymised website analytics (opt out via browser settings)
• Tidio — live chat support; conversations may be stored to improve service quality

7. Cookies

Our website uses essential cookies required for it to function, and optional analytics cookies to understand how visitors use the site. By continuing to use our website you consent to essential cookies. You can disable optional cookies via your browser settings at any time.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at info@releganceliving.com or WhatsApp us at +971 55 745 7411. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) for all data transmission.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website or services after any update constitutes acceptance of the revised policy.

11. Contact Us

Relegance Living Holiday Homes
Downtown Dubai, UAE • DET Licence #1472593
Email: info@releganceliving.com
WhatsApp: +971 55 745 7411